SAFE ICB Privacy Policy

Effective Date: November 28, 2024

SAFE ICB is a community emergency reporting and public safety mobile application developed under the Defensys platform. The application allows citizens to report emergencies, receive public safety notifications, and stay informed about incidents, hazards, and announcements provided by authorized Local Government Units (LGU) and emergency response organizations.

We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how SAFE ICB collects, uses, stores, shares, and protects information collected when you use our mobile application.

1. Information We Collect

1.1 Personal Information

When creating an account or using SAFE ICB services, we may collect the following personal information:

• First Name
• Middle Name
• Last Name
• Suffix (if applicable)
• Gender
• Username
• Password
• Email Address
• Birthdate
• Mobile Number
• City / Municipality
• Profile Picture (through device camera or gallery)
• Valid Identification Documents (when required for verification)

1.2 Location Information

SAFE ICB may request access to your device location through GPS when you use location-based features or submit emergency reports.

Location information helps emergency responders and authorized personnel determine your location during emergencies and provide appropriate assistance.

Location permission is controlled by your device settings and may be disabled at any time. Disabling location access may limit some emergency-related features.

1.3 Device Information

We may collect limited technical information to improve application performance and security, including:

• Device model
• Operating system version
• Application version
• Crash reports and diagnostic information

2. How We Use Your Information

SAFE ICB uses collected information for the following purposes:

• Create and manage your user account.
• Verify your identity when necessary.
• Process emergency reports and requests for assistance.
• Provide location-based emergency services.
• Send safety alerts, notifications, and important updates.
• Improve application performance and user experience.
• Maintain accurate records and statistics.
• Respond to user concerns and support requests.
• Comply with legal and regulatory requirements.

3. Information Sharing and Disclosure

SAFE ICB does not sell, rent, or trade your personal information.

Your information may only be shared under the following circumstances:

• With authorized Local Government Units (LGU), emergency response personnel, or government agencies when necessary to provide emergency assistance.
• With trusted service providers who help operate and maintain the application and are required to protect your information.
• When required by law, regulation, court order, or legal process.
• To protect the safety, rights, and security of users or the public.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

We regularly review our security practices to maintain the confidentiality, integrity, and availability of user information.

5. Data Retention

SAFE ICB retains personal information only for as long as necessary to provide services, fulfill the purposes described in this Privacy Policy, or comply with applicable laws.

When information is no longer required, it will be securely deleted or anonymized to prevent unauthorized access.

6. Your Rights

As a SAFE ICB user, you have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Manage application permissions.
• Request deletion of your account and associated data.
• Withdraw consent where applicable.

6.1 Account Deletion

Users may request permanent deletion of their SAFE ICB account and associated personal information. Please visit the Account Deletion page for instructions and details about the deletion process.

7. Contact Us